Course Agendas

Time:
The exercises in this course agenda can be completed within 4 hours 15 minutes. In total, allowing for discussion, we recommend allowing 7 hours to deliver (excluding breaks).

Aim:
• To improve assertive behaviour in the workplace.

Outcomes:
By the end of the course, participants will be able to:
• Describe what is meant by ‘assertive behaviour’.
• Identify the differences between assertive, submissive and aggressive behaviours.
• Describe the benefits of behaving in a more assertive way.
• Make use of effective techniques for behaving more assertively when dealing with others.
• Learn more about their own preferred behaviours and the impact that ego states can have.
• Describe useful strategies for dealing with difficult situations.

Group Size:
This course can be used with groups of up to 15 participants.

Useful For:
Staff up to supervisor/junior manager level.

You'll Need:
• Moneybox (or dish) and 20 small coins or tokens for each participant.

Notes:
This is the outline for a suggested course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course outline.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course outline has been designed for use with all levels of staff and is intended to help participants develop more assertive behaviour when dealing with others.

It is just one of many possible course outlines on the topic of assertiveness. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

You may also want to ensure that refreshments are available throughout the course and that there is sufficient space in the main training room for all participants to be comfortable.

Time:
The exercises in this course agenda can be completed within 4 hours 55 minutes. In total, allowing for discussion, we recommend allowing 7 hours to deliver (excluding breaks).

Aim:
• To encourage more positive and productive team working in the workplace.

Outcomes:
By the end of the course, participants will be able to:
• Know more about their colleagues.
• Be able to describe what makes a high performing team.
• Understand the importance of playing to different strengths and skills.
• Recognise the need for clear and effective communication.
• Have taken part in teambuilding activities to enhance their team’s performance.

Group Size:
This course can be used with groups of up to 25 participants.

Useful For:
All teams but in particular newly formed teams.

You'll Need:
Some of the exercises in this course need a little preparation and as a minimum you'll need the following:
• A tennis ball.
• One broadsheet newspaper and a roll of sticky tape per team.
• If including Welsh Holiday in the course, you'll also need two OS Landranger Maps - available from Trainers' Market.

This course does require plenty of space and, in particular, you’ll need space to allow the group to be split into smaller groups for the various activities. If you are not using a large conference room where groups can work at opposite ends of the room without being overheard or disturbing each other, you will need separate syndicate rooms to get the best out of the day.

Some of the exercises used in this course work really well outside, if space permits.

Notes:
This is the outline for a suggested course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course outline.

Please take time to read through the details of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course outline has been designed for use with a newly formed team in order to build better relationships and understanding between team members. Alternatively, it can also be used with a more established team to identify any weaknesses in the way the team works or develop a particular team-working element.

It contains fun elements to encourage better relationships and rapport within the team, as well as some strong key learning points about positive team working.

It is just one of many possible course outlines on the topic of teamwork, co-operation and building a successful team. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

You may also want to ensure that refreshments are available throughout the course and that there is sufficient space in the main training room for all participants to be comfortable.

Time:
The exercises in this course agenda can be completed within 5 hours 45 minutes. In total, allowing for discussion, we recommend allowing 14 hours (2 days) to deliver (excluding breaks).

Aim:
• To ensure managers have the skills to coach their staff to higher performance in the workplace.

Outcomes:
By the end of the course, participants will be able to:
• Describe what coaching is and what it is not!
• Identify the skills that managers will need to be an effective workplace coach.
• Understand how to structure a coaching session with staff members.
• Understand how to coach for development and higher performance.
• Be able to suggest a useful framework for a coaching meeting.

Group Size:
This course can be used with groups of up to 15 participants.

Useful For:
Team leaders, supervisors and managers.

You'll Need:
No additional materials are needed to run this course. However, you might like to spend a little time preparing some of the materials from Trainers' Library (e.g., laminating the cards from Filing Frenzy) and we do recommend plenty of space for the practice sessions.

Notes:
This is the outline for a suggested course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course outline.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course outline has been designed for use with team leaders, supervisors and managers and is intended to help participants develop coaching skills to support and develop staff in the workplace.

It is just one of many possible options on the topic of coaching skills. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

You may also want to ensure that refreshments are available throughout the course and that there is sufficient space in the main training room for all participants to be comfortable.

Time:
The exercises in this course agenda can be completed within 3 hours 30 minutes. In total, allowing for discussion, we recommend allowing 7 hours to deliver (excluding breaks).

Aim:
• To improve the communication process and communication skills within the workplace.

Outcomes:
By the end of the course, participants will be able to:
• Describe barriers to communication and how to overcome these.
• Explain how to build rapport with others.
• Recognise the importance of listening and not making assumptions.
• Describe how to make communication clear and the importance of clarity.
• Understand that what is meant is not always what is understood (intention v perception).
• Recognise the importance of asking open questions to clarify understanding.
• Describe their experience of a team activity and the key learning points about communication from that.

Group Size:
This course can be used with groups of up to 15 participants.

Useful For:
Staff up to supervisor/junior manager level.

You'll Need:
• One of each OS Landranger maps per two teams.
• One blindfold and a 24-piece jigsaw for every two participants if you include Jigsaw Race.
• Two ‘Endless Landscape’ card packs for every team of 4-8 participants if you include Picture Race.
• Hula hoops (5) and skittles or cones if you include Glasstap Sheep Trials.

You’ll also need plenty of space and a stopwatch would be useful.

Endless Landscape cards, OS Landranger maps, blindfolds, jigsaws, hula hoops and stopwatches can be purchased from Trainers' Market.

Notes:
This is the outline for a suggested course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course outline.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course outline has been designed for use with all levels of staff up to supervisor/junior manager and is intended to help participants identify what makes effective communication and the specific skills they will need in order to be effective as communicators.

It’s just one of many possible course outlines on the topic of communication. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

You may also want to ensure that refreshments are available throughout the course and that there is sufficient space in the main training room for all participants to be comfortable.

Time:
The exercises in this course agenda can be completed within 2 hours 45 minutes. In total, allowing for discussion, we recommend allowing 7 hours to deliver (excluding breaks).

Aim:
• To agree what makes great service and improve the skills to deliver it!

Outcomes:
By the end of the course, participants will be able to:
• Describe what excellent service looks like.
• Understand how perception and reality might be different.
• Recognise the barriers that can affect good service.
• Describe the skills needed to deliver great service.
• Understand the difference between skill and attitude.
• Explore areas for improvement within the workplace that might hinder excellent service.

Group Size:
This course can be used with groups of up to 25 participants.

Useful For:
Staff at all levels.

You'll Need:
• Dice and counters (one counter for each participant).

You will also need to spend a little time preparing the cards from Customer Experiences 1 and the training room for Happy Holidays.

Notes:
This is the outline for a suggested course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course outline.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course outline has been designed for use with all levels of staff and is intended to help participants identify what makes excellent customer service and the specific skills they will each need to be able to deliver great service.

It is just one of many possible course outlines on the topic of customer service. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

You may also want to ensure that refreshments are available throughout the course and that there is sufficient space in the main training room for all participants to be comfortable.

Time:
The exercises in this course agenda can be completed within 4 hours 20 minutes. In total, allowing for discussion, we recommend allowing 7 hours to deliver (excluding breaks).

Aims:
• To introduce managers to the subject of employee engagement.
• To help managers begin to understand why employee engagement is central to being a successful manager.
• To encourage managers to identify what makes employees feel engaged.
• To help participants understand the sorts of things great managers do to drive employee engagement and its impact on customer service.
• To help participants understand what feeling engaged in their job feels like and the impact it can have on the quality of their work.

Outcomes:
By the end of the course, participants will be able to:
• Explain the difference between satisfied, motivated and engaged employees.
• Explain why engagement matters.
• Establish whether an employee’s sense of pride is coming from their job, the organisation or a combination of both.
• Increase engagement by strengthening their team members’ pride in both the organisation and their jobs.
• Identify what will engage their employees.
• Describe the behaviours that drive employee engagement.
• Describe what creates employee engagement.
• Describe what engagement feels like.
• Explain the role of the manager in employee engagement.

Group Size:
This course can be used with groups of up to 15 participants.

Useful For:
Managers.

You'll Need:
• Prepared flipcharts with some simple cartoon faces on them. (A simple oval with two ‘ears’ will do!)
• A bridge constructor kit for each team and a separate area for each team to work in.

Bridge Constructor Kits can be purchased from Trainers' Market.

Notes:
This is the outline for a suggested course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course outline.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course outline has been designed for use with managers and is intended to help participants develop an understanding of employee engagement and provide some practical ideas for achieving it.

It is just one of many possible course outlines on the topic of employee engagement. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

Please note that all timings in the following agenda are approximate. You may need to allow more time on certain aspects of the course and less on others, depending on the needs of your participants.

Time:
The exercises in this course agenda can be completed within 2 hours 35 minutes. In total, allowing for discussion, we recommend allowing 7 hours to deliver (excluding breaks).

Aim:
• To develop effective leadership in the workplace.

Outcomes:
By the end of the course, participants will be able to:
• Describe what leadership and management mean.
• Understand different leadership styles.
• Describe the skills and attributes of a good leader.
• Understand the impact the leader can have on motivation and therefore performance.
• Reflect on their own role as leaders and areas for development within it.

Group Size:
This course can be used with groups of up to 25 participants.

Useful For:
Team leaders and junior managers.

You'll Need:
• A tennis ball (or similar).
• One broadsheet newspaper and a roll of sticky tape per team.
• A set of ‘identikit cards’ for each team (supplied in Trainers’ Library).

You'll also need enough space for participants to work in small teams.

Suitable balls can be purchased from Trainers' Market.

Notes:
This is the outline for a suggested course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course outline.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course outline has been designed for use with staff new to a supervisory or team leader role and is intended to help participants identify what constitutes effective leadership and understand the impact effective leadership can have in the workplace.

It is just one of many possible course outlines on the topic of leadership. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

You may also want to ensure that refreshments are available throughout the course and that there is sufficient space in the main training room for all participants to be comfortable.

Time:
The exercises in this course agenda can be completed within 3 hours. In total, allowing for discussion, we recommend allowing 7 hours to deliver (excluding breaks).

Aim:
• To help managers develop high performing teams.

Outcomes:
By the end of the course, participants will be able to:
• Describe what makes a high performing team.
• Understand the role of the team leader/supervisor/manager.
• Describe how to set SMART goals and the benefits of having them.
• Understand the importance of regular feedback and the need for it to be constructive.
• Suggest a range of solutions for dealing with poor performance in order to get things back on track.

Group Size:
This course can be used with groups of up to 15 participants.

Useful For:
Team leaders and junior managers.

You'll Need:
• One blindfold and a small 24-piece jigsaw puzzle per pair of participants.
• A variety of picture postcards. (One for each participant and a few spare ones.)
• A whistle (optional).

Jigsaws, blindfolds and whistles can all be purchased from Trainers' Market.

Notes:
This is the outline for a suggested course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course outline.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course outline has been designed for use with team leaders and junior managers and is intended to enable participants to identify what makes a high performing team and what they can be doing as managers to support that high performance.

It covers the Performance Management Cycle: Setting Goals; Monitoring and Review; Celebrating Success.

It is just one of many possible course outlines on the topic of managing performance. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

You may also want to ensure that refreshments are available throughout the course and that there is sufficient space in the main training room for all participants to be comfortable.

Time:
The exercises in this course agenda can be completed within 3 hours 40 minutes. In total, allowing for discussion, we recommend allowing 7 hours to deliver (excluding breaks).

Aims:
• To develop problem solving and decision making skills.
• To encourage analytical thinking.
• To consider a structured process in problem solving.

Outcomes:
By the end of the course, participants will be able to:
• Describe a process for problem solving.
• Describe techniques that will help an objective problem solving process.
• Describe how to use a creative thinking technique to generate ideas.
• Understand how to apply objective decision making to typical workplace scenarios.

Group Size:
This course can be used with groups of up to 15 participants.

Useful For:
Staff up to supervisor/junior manager level.

You'll Need:
No additional materials are needed to run this course, though you may wish to consider laminating the map (downloaded from Trainers' Library) used in the 'Bringing the Cows Home' exercise.

Notes:
This is the outline for a suggested course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course outline.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course outline has been designed for use with all levels of staff up to management level and is intended to help participants develop better problem solving and decision making skills, and encourage analytical thinking.

It is just one of many possible course outlines on the topic of problem solving and decision making skills. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

You may also want to ensure that refreshments are available throughout the course and that there is sufficient space in the main training room for all participants to be comfortable.

Time:
The exercises in this course agenda can be completed within 4 hours 15 minutes. In total, allowing for discussion, we recommend allowing 7 hours to deliver (excluding breaks).

Aim:
• To enable participants to make better use of their time.

Outcomes:
By the end of the course, participants will be able to:
• Understand and apply the concept of SMART objectives.
• Describe the barriers that get in the way of effective time management.
• Understand the habits they have that might get in the way.
• Understand some basic principles and techniques for prioritising.
• Describe what makes effective delegation.
• Recognise the principles of running effective meetings.
• Make better use of their own (and others’) time!

Group Size:
This course can be used with groups of up to 15 participants.

Useful For:
Team leaders and junior managers.

You'll Need:
No additional materials are needed to run this course.

Notes:
This is the outline for a suggested course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course outline.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course outline has been designed for use with team leaders and junior managers and is intended to help participants identify how to make the best use of time – and any habits they might need to break!

It is just one of many possible course outlines on the topic of time management. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

You may also want to ensure that refreshments are available throughout the course and that there is sufficient space in the main training room for all participants to be comfortable.

Time:
The exercises in this course agenda can be completed within 3 hours 35 minutes. In total, allowing for discussion, we recommend allowing 7 hours to deliver (excluding breaks).

Aim:
• To enable participants to make better use of their time.

Outcomes:
By the end of the course, participants will be able to:
• Understand and apply the concept and benefit of having SMART objectives.
• Describe the barriers that get in the way of effective time management.
• Understand the habits they have that might get in the way.
• Understand some basic principles and techniques for prioritising.
• Describe the importance of ‘doing what matters’.
• Make better use of time!

Group Size:
This course can be used with groups of up to 15 participants.

Useful For:
Staff at all levels.

You'll Need:
No additional materials are needed to run this course.

Notes:
This is the outline for a suggested course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course outline.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course outline has been designed for use with staff at all levels and is intended to help participants identify how to make the best use of time – and any habits they might need to break!

It is just one of many possible course outlines on the topic of time management. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

You may also want to ensure that refreshments are available throughout the course and that there is sufficient space in the main training room for all participants to be comfortable.

Time:
The exercises in this course agenda can be completed within 2 hours. In total, allowing for discussion, we recommend allowing 4 hours to deliver (excluding breaks).

This course can be extended to a full day (7 hours) by adding a Teambuilding Game, either chosen from the selection available from Trainers’ Library, or one of your own.

Aim:
• To get the whole team pulling together in one direction.

Outcomes:
By the end of the course, participants will be able to:
• Describe the vision for the group.
• Identify key behaviours needed to achieve the vision.
• Describe a clear course of action that they need to take that will enable the team to take its first steps towards achieving the vision.

Group Size:
This course can be used with groups of up to 15 participants.

Useful For:
Staff up to supervisor/junior manager level.

You'll Need:
• A selection of transparent plastic glasses (ideally you’ll have a variety of sizes and shapes).
• Colourful swizzle sticks. (These are plastic stirrers with shapes at one end).
• Tissue paper – you’ll need a variety of colours.
• Craft materials such as magazines, glue, material, coloured paper.
• Small prizes.

Notes:
This is the outline for a suggested course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course outline.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course outline has been designed for use with all levels of staff working within a team, partnership or strategic alliance environment.

It is just one of many possible course outlines on the topic of achieving a shared vision. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

You may also want to ensure that refreshments are available throughout the course and that there is sufficient space in the main training room for all participants to be comfortable.