Our Service Promises

If it’s not for you, we’ll give you your money back.

When you join Glasstap®, you’ll benefit from a 7-day no quibble money back guarantee. Within that time you can cancel your membership and your subscription will be refunded in full.

We’ll never increase the cost of your annual subscription.

When you take out a Glasstap® membership, you’ll automatically qualify for our no price increase guarantee. This means that, as long as you renew your membership on time each year, we will never, ever increase the annual subscription you pay (before tax). And if you upgrade your membership, you’ll still benefit from the reduced rates on the original part of your membership.

You’ll never have to dial 1 for this, dial 2 for that or dial 24 for the cat’s dinner.

Whenever you telephone within office hours, a helpful member of the team will answer the phone – as simple as that.

If you’ve got a question or problem, we’ll respond quickly.

If you have a question or technical enquiry during your membership, we promise to return your call or email you back within 24 hours, whatever day of the year it is. Within office hours, you can expect us to get back to you within two hours.

You’ll have a friendly Relationship Manager, with a name and everything.

All Glasstap® members have a direct line to their named Customer Relationship Manager who is there to help with every aspect of your membership, whether it’s your subscription renewal or ideas about which modules to use in your next workshop.

We’ll do our best to make sure you get Trainer’s Market stuff on time.

When you buy products from Trainers’ Market, marked with our Same Day Dispatch logo, we promise that, as long as you place the order before 3:00pm, we’ll dispatch those items the same day, or we’ll refund your postage costs.