Our Service Promises
When you join Glasstap®, you’ll benefit from a 7-day no quibble money back guarantee. Within that time you can cancel your membership and your subscription will be refunded in full.
When you take out a Glasstap® membership, you’ll automatically qualify for our no price increase guarantee. This means that, as long as you renew your membership on time each year,
we will never, ever increase the annual subscription you pay (before tax). And if you upgrade your membership, you’ll still benefit from the reduced rates on the original part of
Whenever you telephone within office hours, a helpful member of the team will answer the phone – as simple as that.
If you have a question or technical enquiry during your membership, we promise to return your call or email you back within 24 hours, whatever day of the year it is. Within office
hours, you can expect us to get back to you within two hours.
All Glasstap® members have a direct line to their named Customer Relationship Manager who is there to help with every aspect of your membership, whether it’s your subscription
renewal or ideas about which modules to use in your next workshop.
When you buy products from Trainers’ Market, marked with our Same Day Dispatch logo, we promise that, as long as you place the order before 3:00pm, we’ll dispatch those items
the same day, or we’ll refund your postage costs.
Our customers include manufacturers, financial institutions, colleges, universities, utility companies, charities, newspaper publishers, airlines, hotels, police forces,
television companies, tourist attractions, training companies, house associations, councils, hospitals, legal firms.
to see how many of your competitors are already using our services to improve staff training and business performance.