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Question Detail

Complaints Training
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The question was posted by Previous on 26/01/2016 16:52:24

we are about to rollout some training on the recording of complaints and expressions of dissatisfaction to comply with pending FCA regulation change.
Can anybody signpost me towards anything that may help with the design of the material. Iam particularly looking for guidance on how to train the difference between what is a complaint and what is an expression of dissatisfaction. Many Thanks


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