| Responses | Date | Author |
I agree with Andrea and Malc - involvement is the key. I've held workshops to get junior staff members to talk about behaviours that were NOT acceptable first, quite lively and good fun and then easy to move them over to expected good behaviours. As has been said, the more people involved the less resistance later. In one organisation I worked in we got a lot of queries about the consequence of poor behaviours i.e. when would disciplinary action be taken, and although this took us off topic a bit it did allow the company to ensure that every one was clear about that policy too.
Graeme |
| 29/10/2015 | Graeme |
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I have also found it useful with clients to take it to the next step and give people an example of what the behaviour is NOT, if that makes sense? That way when managers come to use it for performance management, any challenging conversations are made easier for them to be able to refer to a well written framework with examples of unacceptable/undesirable behaviours also outlined. Strongly support the suggestion of involving staff in it's creation too - if people have had a say in it, they tend to support and champion it much more! Good Luck! |
| 13/10/2015 | Andrea |
|
Nikki - this will be a very worthwhile project for you. From my experience I feel you can call it a competency framework for all staff - if you call it something else for junior staff they may feel it is something different to what more senior staff, managers etc have - good to go for consistency. The other thing that I found crucial was to define the behaviours for each level of the business. For example if you took team work what behaviours does that look like (translate to) for a senior manager, manager, team leader and a junior member of staff. I found getting this bit right and working with managers to come up with the right wording paid dividends - it was great for them to be involved in terms of buy in and the finished document also showed what progression looked like between the different bands, which is also a good sense check for you and the business. Good luck with this. Malc |
| 12/10/2015 | Malc |