Question Detail

Voice Coaching for Tele-Sales and Customer Service

The question was posted by Craig on 23/09/2015 15:54:13

Hello everyone, I'm looking for recommendations to help with some voice coaching for members of our team using the telephone for sales and customer service. I'm not looking to soften regional accents, as we value the diversity in our culture, but would like our team to have a greater understanding of how they come across and how people react to different behaviours, attitudes and paces of conversations on the phone. I suspect I should look at this for by personal development too :-)

Looking forward to hearing what you think.

Thanks
Craig

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Responses

Date

Author

Hi Craig,
Have you thought of having them make calls which are recorded and then they play the calls back and discuss them in their groups or pairs. There are several very reasonably priced products on the market which can record both sides of the conversation. i use this technique in my sales and customer service training and find that it's very effective. If you'd like to discuss, feel free to email me on [email protected]

25/09/2015

Becky

Hi Craig,
I could whole-heartedly recommend a fantastic voice coach who is a trained actor, audiologist and brilliant at helping others with understanding how they come across to other people. She's run lots of coaching for my clients to help them develop their skills in this area. She is called Lorraine and can be reached via [email protected]. I hope that helps.

24/09/2015

Emma

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