Question Detail

Dealing with angry customers on the phone

The question was posted by Previous on 17/04/2014 14:10:06

Hi Everyone,

I wonder if I can ask for your help... I have been asked to deliver a 1.5 hour slot on dealing with angry customers on the telephone... do you have any material that could help me please or any ideas?

With grateful thanks Clare. [email protected]

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Responses

Date

Author

Hi Clare,
I'd suggest having a look at Dealing With Aggressive Behaviour and also perhaps Communicating Without Body Language. You'll find both these course modules under Telephone Skills in Trainers' Library.
I hope this helps, Zoe.

22/04/2014

Zoe

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