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Latest Trainers' Talk Posts 
Treasure Hunt
Hi Everyone I am looking to conduct a very simple team event which really engages staff and gets them spending time together and sharing ideas and solutions. I want to ....
Posted by Angela on 20/07/2016
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Dodgy Sales Tactics
Hi everyone I am in the process of writing a new training exercise to go into Trainers' Library and I need your help. What I am looking for is great tales of either excepti....
Posted by Frances on 17/07/2016
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Scratch Cards
I was placing an order from Amazon and found s set of blank scratch cards (a plastic card with a "scratchable" thin silver layer. You can stick it on any cards and use it in t....
Posted by Ashraf on 06/07/2016
2  responses

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Live talk training ideas
Hi there We have recently introduced live chat and want to bring the customer experience up to the same level as when you speak to an adviser over the phone. How have you ....
Posted by Jane on 05/07/2016
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Customer service- meeting the needs of customers with diverse needs
Morning all I am currently piloting a customer service excellence course, and have been asked to add in a module around communicating with customers who may have additional....
Posted by Sarah on 05/07/2016
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