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Latest Trainers' Talk Posts 
Dealing with angry customers on the phone
Hi Everyone, I wonder if I can ask for your help... I have been asked to deliver a 1.5 hour slot on dealing with angry customers on the telephone... do you have any materia....
Posted by Clare on 17/04/2014
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Embracing Digital - How have you done it?
Hi there. I'm keen to hear from people who have successfully made the transition for their organisation to working in a digital world where being digitally savvy and the use ....
Posted by Jane on 16/04/2014
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Negotiation Skills
I am looking for a DVD to use in my negotiation skills training. I want to show my delegates what good and bad negotation looks like. Any suggestions greatly appreciated.....
Posted by Jazz on 15/04/2014
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Vacancy - Leadership Development Specialist
Hi – we are currently looking at expand our Learning and Development team with a new Leadership Development Specialist, based in Essex but with some international travel. If ....
Posted by Sara on 09/04/2014
0  responses

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Employee Development
I am going to be doing some sessions for managers who tend to have a "what training do you want?" approach to identifying the development needs of their team members. Does an....
Posted by Carol on 08/04/2014
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