Time:
• First Coaching Session: 45minutes.
• Work Based Activity: 2-4 hours.
• Follow-up Coaching Session: 45 minutes.

Aims:
• To develop the skills required to be sensitive to other people’s needs and feelings, and to better understand a colleague’s perspective.

Group Size:
This module is designed for a one to one coaching session.

Useful For:
Employees who appear to lack ‘people skills’ and don’t have the ability or the inclination to empathise with work colleagues. These employees are likely to be more task orientated in their working style and their first priority is getting the job done. They may be high performers but, as a consequence of always putting the needs of the task before the needs of the people, these employees have compromised working relationships with their colleagues.

Notes:
Understanding other people requires the ability to empathise. So what is empathy? Empathy is about being sensitive to other people’s needs and, importantly, it’s about being able to see their perspective. It’s not necessarily about agreeing, it’s about having the ability to understand the other person’s position.

Empathic people are more approachable; they get on better with others. They are also aware of the impact their own behaviour has on other people, which further enhances their interpersonal abilities. Empathy is a skill that is becoming increasingly recognised in business and forms a key part of the emotional intelligence tool kit.