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Our Service Promise

Dear Customer,

We know that our credibility as a provider of outstanding training materials is only as good as the service our own team provides. We want you to be not just happy, but delighted to be part of the Glasstap community and as part of that commitment, we’ve made six personal promises to our customers:

  1. If it’s not for you, we’ll give you your money back.
    When you join Trainers' Library® or Managers’ Library™, you’ll benefit from a 7-day no quibble money back guarantee. If you decide to cancel your membership within that time, we’ll refund your subscription in full.
  2. We’ll never increase the cost of your annual subscription.
    As long as you renew your membership on time and at the same level each year, we will never, ever increase the annual subscription you pay (before tax).
  3. We, not a computer, will answer the phones when you call.
    We will never ask you to press 1 for this, 2 for that, 3 for the other and 4 if you’ve dialed the wrong number… When you ring us within office hours, you should get straight through to a helpful member of the team. In the unlikely event that we can’t take your call, we’ll respond to any message or email within 2 hours.
  4. We’ll support you even when our office is closed.
    If you need help out of office hours, send an email to contact@glasstap.com and we’ll do our best to respond quickly.
  5. If you’re unhappy, you can always speak to one of us.
    If you’re ever unhappy about any aspect of our service, you can ask to speak to one of us and we’ll do our best to resolve the problem for you.



Rod Webb
Co-founder and Director

Craig Worcester
Co-founder and Director
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