We’ve been supporting training professionals around the world for over ten
years. And we don’t want our customers to be satisfied with the service we
provide, we want them to be delighted.
All of our customers get a dedicated Customer Relationship Manager, whose job is
to help you get the most from your membership. Whether you’re looking for ideas
about which modules to use in your next workshop or want help posting your first
blog, they are only a phone call away.
Our team is passionate, creative, knowledgeable and know that the customer
experience is the true heart of our business.
Rod Webb - Director/Co-FounderRod has always been passionate
about releasing people’s potential and has been directly involved in learning
and development for 20 years, (which makes him feel old!) He created Glasstap
with Craig Worcester in 2000, initially as a more ‘traditional’ training
consultancy, until one day, whilst out riding, he had an idea that led, thanks
to Craig’s creative IT genius, to Trainers’ Library being launched six weeks
later. Now based in France, Rod remains actively involved in Glasstap; overseeing the company’s strategy, supporting
the team and creating new content for Trainers’ Library.
Craig Worcester - Creative Director/Co-FounderCraig’s ability to
create customer friendly solutions has come from 20 years of experience in
working side by side with the very people he designs solutions for. Professional
trainers in over 50 countries now use the solutions Craig has designed, with
co-founder Rod Webb. Craig says: “I am particularly proud of the Glasstap team
and its dynamic approach to changes in customer needs. We always enjoy the
challenge of making sure customers are supported throughout their careers and
have the content they and their organisations need to succeed.”
Louise Richardson - AdministrationBased in our Alston office, Louise was a stay at home 'mam' until joining
Glasstap in 2004, where she began as a Sales Consultant. After spending time in various roles including CRM, Trainers’ Market and
Newsletter Editor, her job title is now Operations. Louise also proofreads the new additions to Trainers’ Library and loves the fact
that she gets paid to be pernickety!
Lee Worcester - IT ProjectsAfter a 17 year career in the
banking industry, Lee was looking for a change and joined Glasstap in 2009.
Currently based in Cornwall, Lee looks after the technical side of Glasstap,
maintaining the Glasstap Website and adding exciting new applications, such as Course Builder and Mentor.
Zoe Williams - Sales and ServiceZoe has been part of the Glasstap team since September 2005 and is based
in our Alston office. Zoe’s experience means that she is well placed to advise customers, help them realise the benefits of our services and
identify the right membership for their organisation. She takes great pride in knowing how many happy customers we have and what a difference we
make to their training through the services we offer.
Jodie Frazer - Team SupportJodie joined Glasstap in July 2017, initially covering Michaela’s maternity
leave but is now a permanent member of the team. She previously spent seven years working in the hairdressing industry in a senior position
before deciding that she needed a complete change of career to gain experience in a new field. Jodie is responsible for everything
Trainers’ Library Shop as well as providing essential administrative support to the whole team.